We want you to love your SUİ pieces, and every order is checked carefully before it leaves us. Here's how returns work.
Change of mind
Please choose carefully, as we don't offer refunds or exchanges for change of mind — for example if you no longer want an item, chose the wrong style or simply changed your mind. If you're unsure about a piece before ordering, just message us and we'll happily help.
Faulty, damaged or incorrect items
If your order arrives damaged or faulty, or you received the wrong item, we're so sorry — we'll make it right.
Please check your order when it arrives and email us at jewellerysui@gmail.com as soon as possible with:
• your order number
• clear photos or a short video showing the issue
• a photo of the packaging, if the parcel was damaged in transit
We'll review your request and get back to you within 2 business days. Once it's approved, we'll offer a replacement, repair or refund — whichever is most appropriate — and we'll cover any return postage. In many cases we won't need the item back.
Please don't send items back without contacting us first, so we can give you the right instructions.
Refunds
Approved refunds are made to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy doesn't affect your rights under the Australian Consumer Law.
Questions? Get in touch at jewellerysui@gmail.com — we're happy to help.
